From ChatGPT to GovGPT: How AI Chatbots Can Empower Governments and Engage Citizens

A whimsical image of GovGPT helping people, created with Midjourney.

In today’s rapidly evolving world, Intelligent Automation (IA) and Artificial Intelligence (AI) will play a critical role in revolutionizing how governments derive value and insights from their own data.

Introducing Generative AI

Generative AI is a form of artificial intelligence that can create new content, such as images, text, audio, or videos, by learning patterns from existing examples. It’s similar to having a writer or digital artist that can generate original works based on what they have seen or heard before.

Harnessing the Power of Custom AI Engines for Governments

To harness the full potential of generative AI, government agencies could create and deploy custom AI engines specifically trained on all public documents the government agency has created.

In much the same way that OpenAI’s ChatGPT, Google’s Bard, and Microsoft’s Sydney have amazed us with their ability to produce thoughtful and authoritative responses to an enormous range of questions, government-focused AI chatbots could do the same with interactive responses to questions related to governance, regulation, policy, public safety, land use, or many other topics about a city…